Refund policy

Last updated: 10 October 2026. This policy is part of the Terms of service of replyrain, which is operated by MONIX SIA (registration No. 40203684101).

1. A full refund within 7 days

If you ask within 7 days of a payment for a replyrain plan, that payment is refunded in full. This applies to the first payment for a plan and to every renewal, monthly or yearly. You do not have to give a reason.

2. How to ask

Write to us through the request form, which needs no account, and say which payment you mean; a mail address will be published here before the service opens to paying customers. We answer within 3 working days.

3. How the money comes back

The full amount you paid is returned to the payment method the payment was made with. How long it takes to appear depends on your bank or card issuer.

4. What a refund does to the plan

The plan that the refunded payment paid for ends when the refund is made. The workspace becomes read-only, as it does at the end of a trial: nothing in it is deleted, and you can choose a plan again at any time.

5. After the 7 days

A payment made more than 7 days ago is not refunded, unless the law gives you that right. You can cancel renewal at any time: the plan works until the end of the period you paid for, and you are not charged again. If you change plan in the middle of a paid period, the unused part of what you paid is credited against the new plan (Terms of service, section 6).

6. The trial

A trial lasts 14 days, is free and needs no card: there is nothing to refund.

7. If you disagree

If you think a request was handled wrongly, tell us by the same way and say so: it is looked at again, and you get an answer within 3 working days. Nothing in this policy limits a right that the law gives you and that cannot be set aside by agreement.