Terms of service

Last updated: 08 October 2026. These terms are an agreement between the operator of ReplyRain (“we”) and the business that opens a workspace (“you”). The operator's legal name, registration number and address are stated on every invoice. ReplyRain is offered to businesses and professionals only, not to consumers.

1. What the service is

ReplyRain is a workspace for business-to-business prospecting: a base of companies and business contacts you query by niche and role, your own uploaded lists, e-mail sequences with a daily limit computed for every mailbox, and a pipeline of deals.

In this release every campaign is a dry run: letters are composed, counted and stored for you, and none is delivered to a recipient. We will tell you before that changes for your workspace.

2. Your account

• You sign in with a password and a one-time code sent by our Telegram bot. Keep your password, your Telegram account and your backup codes to yourself; what is done with them is done by you.
• The e-mail address of an account is its login name. You are responsible for it being yours.
• You may invite colleagues up to the number of seats in your plan. You answer for what they do in your workspace.

3. The lead base

• Records come from sources whose licence or terms allow the reuse; the sources are listed on the Data sources page. Each record shows its source and the day it was read.
• You do not receive the base, or a list from it. Within your plan's allowance you set contacts aside for your campaigns: you see the company and the kind of contact, and letters are sent to it through the product. A contact's address is shown to you when somebody at that address has answered you. You may not try to obtain the addresses of sealed contacts by any other way.
• A contact set aside for you rests for 30 days before another customer may have it, and a recipient who uses the one-click link of any letter is closed for every customer, yours included.
• Records are provided as they were published at the source. We do not promise that a person still holds a position or that an address still works.
• Marked files. Only lists you uploaded yourself can be exported. Every exported file carries marks that identify the export it came from: a visible reference, the order of its rows, and a small number of made-up contacts on a domain of ours that exist in your workspace only. They cost you nothing and are not counted against your allowance. A file found outside your organisation can be traced to its export.

4. Your own lists

Lists you upload stay yours and are visible to your workspace only. By uploading a list you confirm that you hold it lawfully and you state the legal basis you rely on. You are the controller of that personal data; we process it on your instructions (section 9).

5. Acceptable use

• Write only to business contacts, about something relevant to their role, and follow the law that applies to you and to the recipient — including the rules on unsolicited e-mail of the recipient's country. In countries where a business recipient's prior consent is required, and in countries whose rule we have not checked yet, the product leaves those recipients out unless you hold a record with consent as its basis.
• Every letter carries a footer with your identity and postal address, the source of the recipient's details, a one-click unsubscribe link and a link to our data-request form. You may not remove or hide it.
• Do not try to raise or evade the sending limits, to extract the base by automated means, to probe other workspaces, or to use the service for unlawful, deceptive or harassing communication.
• We may suspend sending, or a workspace, when complaints, bounces or our own checks indicate misuse. We will tell you why.

6. Plans, trial and payment

• A trial lasts 14 days and needs no card. When it ends the workspace becomes read-only until a plan is chosen; nothing is deleted.
• Prices are those shown on the Pricing page on the day an invoice is issued, without VAT. An invoice is issued by us with the amount computed on our side; a plan is active once the invoice is paid.
• If you change plan in the middle of a paid period, the unused part of what you paid is credited against the new plan; credit above its price becomes extra time. Paid amounts are not refunded in money unless the law requires it.
• You may cancel renewal at any time; the plan works until the end of the paid period. After an unpaid renewal there is a grace period of seven days, then the workspace becomes read-only.

7. Availability and changes

We work to keep the service available and your data safe, but it is provided “as is”, without a guaranteed service level. We may change features and limits; a change that reduces what a paid plan includes takes effect from your next period.

8. Liability

To the extent the law allows, our total liability for a year is limited to what you paid us for the service in the twelve months before the event, and we are not liable for lost profit or for indirect loss. Nothing in these terms limits liability that cannot be limited by law.

9. Personal data

For account data and for the shared lead base we are the controller; see the Privacy notice. For lists you upload and for the letters you compose we are your processor: we process that data only to provide the service, keep it confidential and secured, help you answer requests of the people concerned, and delete it when you close the workspace. A data-processing agreement in the form required by Art. 28 GDPR is available on request and will be part of these terms once reviewed.

10. Ending

You may close your workspace at any time by writing to support@example.com. We may end the agreement for a serious or repeated breach of section 5. On closing we delete the workspace's data within 30 days, except what the law requires us to keep (invoices) and the hashed do-not-contact entries.

11. Law and disputes

[To be completed with the operator's jurisdiction after legal review.]